Settlement Worker

Positions Available:

• Case Management Settlement Worker
• Settlement Worker in Schools (SWIS)
• (Full-Time, 1-Year Contract positions – with possibility of extension; Bilingualism an asset)

About Delta Family Resource Centre:

Delta Family Resource Centre (Delta Family) is a Black-led, Black-serving, and Black-mandated (B3) non-profit community organization. For more than 40 years, we have served the local communities of Northwest Toronto. As a multi-site organization, we are committed to creating vibrant communities where Black potential is nurtured and celebrated, and all people thrive. The agency provides a wide range of programs, services, and activities that enhance individual/organizational skills and promote well-being and healthy communities. Delta Family is committed to equity and works to model meaningful community development.

About the Bridging Horizons Program:

Delta Family has received 3-year funding to introduce Bridging Horizons, a settlement program for convention refugees and permanent residents. While the program focuses on Black/African immigrants, it serves all eligible clients. Bridging Horizons offers a host of culturally relevant settlement services and school-based activities designed to facilitate the settlement journey. The program enhances the ability of newcomer students, parents, and guardians to function effectively in Toronto and within the school and education system, increasing settlement knowledge, improving community connections, and expanding social networks. Working at the intersection of equity and resilience, our team provides tailored support to racialized communities, collaborating with a diverse array of colleagues and stakeholders to address identified needs and enhance individual skills.

Role Summaries:

1. Case Management Settlement Worker: This position plays a pivotal role in supporting the settlement and integration of eligible newcomers by assessing client needs, developing personalized settlement plans, and providing ongoing, wrap-around support. Guided by culturally responsive, trauma-informed, and anti-oppressive practices, the worker applies Gender-Based Analysis Plus (GBA Plus) and intersectionality to ensure services meet the diverse, intersecting identities of clients.

2. Settlement Worker in Schools (SWIS) Dedicated to supporting newcomer students, parents, and guardians in the Etobicoke (West end) area, this role ensures a seamless integration process within the education system. The worker addresses complex challenges influenced by pre-arrival experiences, anti-Black racism, and discrimination, providing targeted support to newcomer girls and LGBTQIA2S+ students to foster educational equity. Note: This position requires being in-person a minimum of 4 days weekly.

Core Competencies (Both Roles):

• Equity & Anti-Racism: Deep awareness of the impact of anti-oppression, anti-Black racism, and discrimination; ability to incorporate culturally relevant approaches and sensitivity into professional conduct and deliverables.
• Trauma-Informed Practice: Solid understanding of the impact of trauma, incorporating trauma-informed and intersectional frameworks (including gender analysis) to support Black and racialized immigrants through their healing and integration journeys.

Key Responsibilities Shared Settlement & Core Duties (Both Roles):

• Provide information, orientation, and community connections via various delivery methods (online, telephone, email, and in-person).
• Assist clients in navigating immigration processes, accessing the labour market, and connecting to government, community, and employment networks.
• Conduct group information sessions, workshops, and community events to meet program deliverables.
• Share resources to empower families to navigate Canadian systems and community services effectively.
• Advocate against risks related to anti-Black racism, gender-based violence, and discrimination.
• Maintain accurate, confidential client records, case notes, database entries, and progress reports in alignment with privacy and data quality guidelines.

Case Management Specific Duties:

• Conduct comprehensive intake assessments, determine program eligibility, and co-create tailored, long-term settlement plans.
• Adopt and implement the Sesa Wo Suban model as a framework for service delivery.
• Provide crisis intervention and immediate support for clients presenting with visible trauma, coordinating with the Manager for advanced interventions or referrals to Brief Therapists.
• Deliver targeted external referrals for specialized services including mental health counseling, housing support, and legal aid.

SWIS Specific Duties:

• Facilitate school orientation sessions for newcomer students and families covering school registration and educational system navigation.
• Engage and support Peer Leaders and volunteers to foster peer-to-peer mentorship, positive role modeling, and local environmental navigation (e.g., transit use, winter recreation).
• Coordinate bi-weekly English Conversation Circles covering academic success, technology literacy, positive mental health, and intersectional topics (e.g., being Black and LGBTQIA2S+).
• Foster connections among newcomer students, Indigenous Peoples, and the broader Canadian community, promoting awareness of Truth and Reconciliation principles and Black/Indigenous history.
• Provide dedicated wrap-around support for families facing high-risk situations such as homelessness or family violence, and connect youth to scholarships, grants, and post-secondary opportunities.

Qualifications and Skills:

• Education: Degree or diploma in Social Work, Community Development, Counselling, a related field, or equivalent relevant experience.
• Experience: Minimum of 2 years of experience working with refugees/immigrants, settlement services, or case management.
• For Case Management: At least 1 year of dedicated case management experience is required.
• For SWIS: At least 2 years of experience engaging youth and delivering youth-focused programming is required.
• Knowledge: Working knowledge of Canadian immigration processes, community resources, and the Canadian education system (essential for SWIS).
• Systemic Awareness: Demonstrated understanding of anti-Black racism, gender-based violence, intersectionality, and their impact on racialized and marginalized populations (particularly Black immigrants).
• Communication: Excellent interpersonal, organizational, workshop facilitation, and group presentation skills.
• Language Skills: Proficiency in English (strong oral and written skills) is required. Fluency in additional languages relevant to the target communities is critical (e.g., French, Swahili, Somali, Arabic, Amharic, Tigrinya, etc.). Please clearly indicate language skills on your application.

Requirements:

• Must be flexible to work evenings, weekends, and in-person.
• A valid Vulnerable Sector Check (VSC) is required as a condition of employment.

Compensation & Application Details

• Compensation: $47,908 – $56,650 per annum (Depending on position and experience)
• Please click "Apply" below to forward your resume and cover letter. Send to the attention of: Hiring Committee, Delta Family Resource Centre. Clearly indicate your language skills and quote the position of interest ("Case Management Settlement Worker" or "SWIS Worker") in the subject line.

Please Note: Delta Family is an equal opportunity employer. As a unionized workplace, internal candidates will be processed before external applicants are considered. We thank all applicants for their interest; however, only short-listed candidates will be contacted