´╗┐Rss http://www.employmentnews.com test description en-us Sun, 25 Jan 2015 05:15:29 GMT Sun, 25 Jan 2015 05:15:29 GMT http://www.employmentnews.com/rss/ Weblog Editor 2.0 editor@example.com webmaster@example.com <![CDATA[Director, Digital Customer Experience & Design - Toronto ON]]> http://www.employmentnews.com/display_job/102661/Director,_Digital_Customer_Experience_&_Design_-_Toronto_ON.html

Why RBC:

We're looking for a passionate, energetic, highly creative, experience by design' leader to define RBC's customer experience for the fastest growing and most strategically significant channel. As the face' of digital customer experience at RBC, you need to inject digital customer experience thinking into the RBC culture and build a world-class digital customer experience team. You have to be jazzed about delivering amazingly simple experiences that make life better for our customers. You will be able to apply your deep knowledge of consumer behaviour and digital technology to guide and influence business and strategic decisions. RBC offers a unique opportunity to work within an entrepreneurial team yet have the resources and tools of a larger company. You will enjoy lots of freedom and ownership to turn your creative ideas into remarkable digital experiences that will impact millions of users globally.

In this role you will:

  • Define breakthrough digital customer experiences:
    • Translate requirements into concepts and elegant customer experience design by conducting user experience and communications strategy, empathy research, persona development, usability studies and testing, taking into account strategic business objectives, industry best practices and user needs.
    • Create high-fidelity visualizations of the digital experiences we intend to create and then create low-fidelity blueprints that document and defend the approach.
    • Create interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience.
    • Collaborate with designers, developers and others across the business to invent features and experiences that make RBC engaging to customers.
    • Demonstrate a material positive impact on RBC's business outcomes, customer experience/net promoter scores and RBC's digital market position.
  • Build a world-class digital customer experience and design team:
    • Acquire specialized skills and capabilities to deliver the next generation of RBC's digital customer experience.
    • Lead the development, maintenance, and continuous improvement of efficient and effective user experience methodology/processes, documentation, workflow, ROI, metrics and design standards for the organization.
    • Oversee a large complex multi-business, multi-channel project portfolio ensuring exceptional execution.
    • Partner strategically with agencies to plug knowledge, skills and resource gaps.
  • Be a user advocate and the voice of the customer:
    • Work directly with senior executives across RBC to inject a discipline of digital customer experience thinking.
    • Be accountable for describing and enabling a reimagined approach and methodology for digital customer experience related decision-making and strategic development.

The ideal candidate is:

  • An experience by design' leader who guides decisions with deep customer insights and analytics.
  • An exceptional storyteller, imagineer, at ease with senior executives and skilled in fostering strategic alignment at all levels within an organization.
  • A complex/innovative thinker who applies multi-disciplinary capabilities to solve differing business problems with winning customer experiences.
  • Someone with a high level of intellectual curiosity who is comfortable with ambiguity.
  • A leader who puts the team before self and is energetically collaborative.
  • A leader who aspires to build the best digital financial services group in Canada.

What you need:

  • 15+ years previous experience as an accomplished digital, web, and mobile customer experience & communication strategist, designer, standards and accessibility expert.
  • Proven experience in digitizing brands and creating strong digital brand identities that accurately, yet creatively represent products, markets, and cultures.
  • Demonstrated success in defining and implementing the processes, skills, tools and talent needed to deliver a world-class digital customer experience team.
  • Experience is successfully deploying a digital customer experience discipline within an organization by communicating to partners and stakeholders the incremental value that can be achieved by following a customer experience centered approach.
  • Advanced degree (Masters, PhD) in user experience related discipline (eg Human Factors Engineering/Computer Interaction, Cognitive Science, Industrial Design).

Diversity and Equal Opportunity Employment:

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally-protected factors.

JOB SUMMARY

City:
Toronto
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Pay Type: Salaried
Exempt/Non-Exempt: N/A
People Manager: Yes
Job Posting End Date: 01/23/2015
Req ID: [[id]]

Posting Notes: N/A

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Sun, 25 Jan 2015 01:01:58 GMT http://www.employmentnews.com/display_job/102661/Director,_Digital_Customer_Experience_&_Design_-_Toronto_ON.html
<![CDATA[Senior Games Technician]]> http://www.employmentnews.com/display_job/102658/Senior_Games_Technician.html THE SENIOR GAMES TECH YOU WILL BE GREAT AT D&B; IF:
• You have never met a simulator you can't fix!
• You know the "Latest in Technology" and love introducing these games to our guests!
• You strive to enhance the guests game experience by offering player tips, introducing new games and assisting in billiard/shuffleboard.
• You like working with millions of dollars worth of the greatest games.
• You have a friendly, engaging style that our guests would enjoy!
• You are able to talk to the "Less Tech Savvy" in a way that inspires fun.
DAY IN THE LIFE...
• When you wake up, going to work actually sounds like it could be cool!
• Dress the part - Cool dress guidelines that you won't be embarrassed to wear!
• Come in, clock in and join the fun!
• Look for moments to surprise and amaze our guests by connecting them with D&B; fun!
• We work hard and we play hard, so when you need it - take a break!
• Back to the floor, showing endless fun!
• The night's over - lock up the tools, high five a manager, clock out and call it a day! SCHEDULE
• Prime time is money time - Nights and weekends are the name of the game!
• Social Butterfly? Enjoy schedule flexibility.
LEGAL MAKES US SAY
• You can read the Full Job Description by clicking on this link!]]>
Sun, 25 Jan 2015 00:01:45 GMT http://www.employmentnews.com/display_job/102658/Senior_Games_Technician.html
<![CDATA[Special Events Assistant]]> http://www.employmentnews.com/display_job/102660/Special_Events_Assistant.html SPECIAL EVENTS ASSISTANT YOU WILL BE GREAT AT D&B; IF: • You love working in a fast-paced, multi-faceted Restaurant/Entertainment scene.
• You are able to communicate to Guests and your fellow team members in a way that inspires FUN!
• You know each memeber of hte Dave & Buster's team plays an important role in building sales.
• You can live, love and embrace the Dave & Buster's culture!
DAY IN THE LIFE...
• When you wake up, going to work actually sounds like it could be cool!
• Dress the part - Look like big money to make big money!
• Come in, clock in and join the fun!
• Look for moments to surprise and delight our guests by connecting them with D&B; fun!
• We work hard and we play hard, so when you need it - take a break!
• Back to the floor, showing endless fun!
• The night's over - cash out, clock out and call it a day! SCHEDULE
• Prime time is money time - Nights and weekends are the name of the game!
• Social Butterfly? Enjoy schedule flexibility.
LEGAL MAKES US SAY
• You can read the Full Job Description by clicking on this link!]]>
Sun, 25 Jan 2015 00:01:45 GMT http://www.employmentnews.com/display_job/102660/Special_Events_Assistant.html
<![CDATA[Service Support]]> http://www.employmentnews.com/display_job/102659/Service_Support.html SERVICE SUPPORT YOU WILL BE GREAT AT D&B; IF:
• You love working in a high-volume fast paced dining restaurant serving fabulous food & refreshing drinks in hip and cool surroundings!
• Providing great service with fun teammates gets you charged!
• You exude a positive attitude and contagious energy throughout an entire shift!
DAY IN THE LIFE...
• When you wake up, going to work actually sounds like it could be cool!
• Dress the part - look like big money to make big money!
• Come in, clock in and join the fun!
• Support your team and connect with the guests!
• We work hard and we play hard, so when you need it - take a break!
• Get back on the floor, you are missing the party!
• The night's over - cash out, clock out and call it a day! SCHEDULE
• Prime time is money time - Nights and weekends are the name of the game!
• Social Butterfly? Enjoy schedule flexibility.
LEGAL MAKES US SAY
• You can read the Full Job Description by clicking on this link!]]>
Sun, 25 Jan 2015 00:01:45 GMT http://www.employmentnews.com/display_job/102659/Service_Support.html