´╗┐Rss http://www.employmentnews.com test description en-us Thu, 30 Oct 2014 05:13:38 GMT Thu, 30 Oct 2014 05:13:38 GMT http://www.employmentnews.com/rss/ Weblog Editor 2.0 editor@example.com webmaster@example.com <![CDATA[Service Desk Tech]]> http://www.employmentnews.com/display_job/99382/Service_Desk_Tech.html Overview:

Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees and clients with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support. Responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology.

Responsibilities:

The Technician Level works on assignments that are routine in nature where limited judgement is required. Under general supervision repairs, installs, and tests less complex computer system hardware or software. Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience. Employees working on client accounts must possess A+ certification.

Qualifications:

This is a bilingual position - French/English.

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Thu, 30 Oct 2014 04:15:50 GMT http://www.employmentnews.com/display_job/99382/Service_Desk_Tech.html
<![CDATA[Program Management Manager]]> http://www.employmentnews.com/display_job/99377/Program_Management_Manager.html Overview:

Manages the creation and delivery of deliverables directly to customers, as well as providing leadership, assistance, and advice to customers. Responsible for the overall program planning including budget, structure, schedule, and planning staffing requirements with a major emphasis on client's business needs. Manage customer requirements while ensuring good practices in standard methodologies and processes to deliver an integrated solution.

Responsibilities:

The Manager Level in the Program Management role provides executives, customers, and project managers with necessary leadership, assistance, guidance, and advice to ensure good practices in standard methodologies and processes. The Manager is responsible for overseeing the program resources, assists in budget development, career planning for Analysts, and input into performance evaluations. The Manager tends to have a singular focus on a specific industry or type of service. The Manager role provides executives, customers, and project managers with necessary leadership, assistance, guidance, and advice to ensure good practices in standard methodologies and processes. The manager is responsible for the structure, schedule and staffing requirements with a major emphasis on management and coordination tasks. The Manager should have 7 or more years experience in Program Management with an understanding of account operations, P&L management, budget management, and program management methodologies. Team Lead experience desirable. A Bachelor's degree in a relevant field or experience equivalent is required. Project Management Institute (PMI) education and certification is a plus. Technical knowledge a plus.

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Thu, 30 Oct 2014 04:15:49 GMT http://www.employmentnews.com/display_job/99377/Program_Management_Manager.html
<![CDATA[Field Services Tech]]> http://www.employmentnews.com/display_job/99376/Field_Services_Tech.html Overview:

Performs on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PC's, and networking/wireless networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.

Responsibilities:

The Technician Level works on assignments that are routine in nature where limited judgement is required. Under general supervision repairs, installs, and tests less complex computer system hardware or software. Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience. Employees working on client accounts must possess A+ certification.

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Thu, 30 Oct 2014 04:15:49 GMT http://www.employmentnews.com/display_job/99376/Field_Services_Tech.html
<![CDATA[Desktop Support Analyst]]> http://www.employmentnews.com/display_job/99379/Desktop_Support_Analyst.html Overview:

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems, workstations, Servers and network. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization's computer users about basic and specialized applications. May involve use of problem management databases and help desk system.

Responsibilities:

The Analyst Level works on assignments of a moderate scope where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments. Troubleshoots for systems with limited supervision. Acts as liaison between customers and departments. Requires 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. Employees working on client accounts must possess A+ certification.

Qualifications:

Performs extended technical support, and troubleshoots desktop systems software and hardware.

Performs computer hardware and software installation and configuration.

Ensures all systems work properly.

Escalates problems and issues to a higher level of support.

Represents Compucom in a professional and businesslike manner and communicates effectiv

Requires 3-5 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience. Employees working on client accounts must possess A+ certificationely with customers and associates.

Must be able to lift 30 lBs and work in 24/7 schedulle environment.

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Thu, 30 Oct 2014 04:15:49 GMT http://www.employmentnews.com/display_job/99379/Desktop_Support_Analyst.html