This is a 12 month contract position

Our client requires a Senior Desktop Support Analyst. The Client Support Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks which include receiving, prioritizing, documenting & actively resolving end user help requests. Resolution of issues may involve the use of diagnostic & tracking tools, as well as require that the individual to provide hands-on help at the desk top level.

Role and Responsibilities

• Working within the information technology management (ITM) department's desk-side support group, the individual in this position will assist in the delivery of computer support on client Workstation computers. In the ITM group, the individual will be working in a dynamic, challenging & rapidly evolving information systems environment. Team collaboration, organization & a drive for continuous improvement are important in successfully delivering efficient support services. Within this role, the candidate will support a variety of business units & undertake a number of responsibilities to increase value-add to the ITM group's overall service offering. As a senior member of the team, this individual will provide leadership & guidance for the rest of the desk-side team & is expected to set an example. This individual will be directly involved with providing support to senior members of the Client's business community. Furthermore, this position is responsible for providing support & coverage for the desk-side team lead when out-of-office.
• Monitor queues to ensure suitable response to desk side support requests
• Appropriate handling of escalations
• Ensure compliance with ITM processes and polices
• Identify and suggest enhancements for desk side support initiatives
• Participate in service improvement initiatives
• Physical capability to carry 40 lbs
• Ability to travel internationally
• Expectation for some shift adjustment and on-call duties

• ASSET MANAGEMENT: Process improvement & support for strategic decision making; inventory control; increase accountability to ensure compliance; enhance asset performance & life cycle management; risk reduction via standardization/documentation/loss detection
• INCIDENT MANAGEMENT: Incident detection/recording/classification & initial support; investigation/diagnosis; resolution & recovery; incident closure; incident ownership, monitoring, tracking & communication
• ITIL Foundations
• Microsoft Certified IT Professional (MCITP)
• University degree or diploma in Computer Science
• Experience working with Information Technology in the Oil & Gas industry
• Experience with monitoring & improving service & process effectiveness
• Experienced in implementing & supporting a company-wide, centralized support function
• Keeps current on industry trends & experiences
• Knowledge of risk management practices
• Ability to manage multiple assignments & tasks within a dynamic multifaceted environment
• Ability to work independently and in a team environment
• Demonstrates the ability to solve highly complicated technical issues
• Drives accountability across the department or business unit
• Effectively communicates between organizational groups & levels
• Excellent troubleshooting and problem-solving skills along with good understanding of the escalation process
• Excellent written and oral communication skills
• Makes good decisions regarding complex issues with limited information
• Writes clear & convincing professional documents and/or business cases
• Blackberry enterprise Servers (BES)
• Comprehension of application Scripting & testing methodologies
• Comprehensive understanding of Windows XP Operating System (OS)
• Demonstrated experience in the support of desktops with a working knowledge of Servers in a large Novell Netware & Microsoft Windows mixed environment
• Experience with Remedy or other ticketing system
• Networking principles with specific knowledge of TCP/IP
• Solid understanding of video conferencing
• Solid understanding/troubleshooting of multifunction printers
• Understanding of Novell Netware Client Server environment

If you meet the required Qualifications and are interested in this position, please forward your updated Resume with the Subject line WW1333 - Senior Desktop Support Analyst as a Word attachment to Information Technology Recruitment.

Only candidates who are authorized to work in Canada will receive consideration. Candidates must be able to communicate fluently and work well in a team environment.

Full time, contract

March 31, 2014 with extension options

As a key partner with the Department of National Defence, Calian is the employer of choice for civilian healthcare professionals. Through our Health Service Support Contract, Calian professionals work in partnership with military healthcare teams at more than 30 Canadian Forces Bases across Canada.

• Provides psychiatry consultation services to Canadian Forces members.
• Advises on the outsourcing of psychiatry services to alternative providers.
• Interviews, assesses and provides patient care in accordance with the individual treatment plan developed by the multi disciplinary treatment team.
• Reports the results of assessments and evaluations to the multi disciplinary team.
• Participates as a member of the multi disciplinary team in staff discussions on patient diagnoses, treatment and progress.
• Participates in the planning of the activities of local mental health care providers.
• Provides input and leads the Post Traumatic Stress Disorder program.
• Assesses the vulnerability of high-risk patients (suicidal, violent, etc.) and when indicated arranges for immediate emergency crisis interventions.
• Provides clinical expertise and participates in the development and operation of quality assurance program.
• Develops and recommends policies and procedures for diagnostic and treatment programs.
• Leads and facilitates educational activities and group interventions.
• Consults with related professionals on topics or techniques within areas of specialization.
• Creates and maintains patient records.

• Registered for autonomous practice of psychiatry by a provincial/territorial licensing body, preferably in the province of practice.
• 3-5 years experience in the provision of psychiatry service within a clinical environment.
• Experience with group therapy including cognitive behavioural therapy and psychoeducational groups.
• Knowledge of the use of psycho pharmaceuticals for PTSD and other psychiatric disorders such as depression or anxiety disorders.
• Knowledge of theories, principles and techniques of clinical psychiatry.
• Knowledge of theories and practices surrounding the development and delivery of teaching modules with the emphasis on the adult model of learning.
  Education Requirement:
• Graduation from a recognized university with a degree in Medicine with acceptable clinical specialization in psychiatry.
• Certified with the Royal College of Physicians and Surgeons of Canada in psychiatry.

About PC Mall Canada:

PC Mall Canada, Inc. is a wholly-owned subsidiary of PC Mall, Inc. with over 300 employees and headquartered in Montreal, Quebec, Canada. It is a dynamic sales operation that includes teams from our PC Mall Sales, PC Mall Gov, and MacMall divisions. (To learn more go to the websites)

Focused on relationship telesales, PC Mall Canada account executives benefit from fully paid trainings and certifications that include CISCO CSE, VMware VSP, Microsoft MSE, and others. They also benefit from a large investment made in demand-generating tools, including a leading edge Web-based social network for small businesses, lead generation programs, and a completely rebuilt suite of Web site tools.

Job Summary:

PC Mall Canada is expanding and looking to add enthusiastic, professional, and goal-oriented outbound sales (telesales) executives to our team in Montreal, Quebec. Account Executives with PC Mall Canada work via the phone contacting and developing new business customers in addition to maintaining relationships with their current customers. Professional Sales Reps at PC Mall will experience extensive paid training, contest opportunities from manufacturers, and a fast-paced exciting team environment.

Essential Duties:

As an Account Executive, you will be responsible for:

• Utilizing proven sales methods to prospect and identify new buying opportunities.
• Providing prospects and customers with PC Mall's certified technology specialist to build consultative long standing business relationships.
• Develop growth plans for customers.
• Outbound phone sales (telesales) building a book of business; some outside sales meetings may be required.
• Overall account strategy development.
• Communicating PC Mall's value proposition to key decision makers within the organization.
• Developing, maintaining, and leveraging strong relationships with OEM Partners and distributors.
• Managing your time effectively to achieve daily sales goals and metrics.
• Planning daily and weekly activities in order to achieve sales goals and metrics.
• Preparing quotes and bids as necessary.
• Entering and tracking orders for clients.
• Attending vendor/manufacturer training, team meetings, and sales meetings when required.

Required Qualifications:

• Minimum of 2 + years' experience selling technical products with a proven track record in prospecting, qualifying, and closing SMB accounts via phone is highly preferred. (All candidates with technology B2B sales experience will be considered)
• Experience selling IT Hardware and Software is highly desired.
• Successful experience cold calling and building/developing relationships over the phone.
• Closing skills with a hunter mentality ( Ability to break barriers and win ).
• High Energy, Self Motivated, Enthusiastic, Ambitious, Goal-Oriented, and Success Driven.
• Strong negotiation, organizational, and presentation skills
• Recent university graduates with interest in sales are also encouraged to apply.

Additional Information:
Permanent, full time

Benefits
3 months of paid training
Base salary + commission + generous cash/prize incentives
Comprehensive health benefits
Career growth opportunities
Uncapped earning potential
Central downtown location (connected to the underground network)

Trucking Parts Delivery Supervisor

JobID: P2537

Location: Mississauga

Position Type: Permanent

Approximate Pay/Salary: $40,000 - $50,000

Description:

Our client, a successful mid-sized transportation company located in Mississauga, is looking to hire a customer focused Parts Department Supervisor. Reporting directly to the Parts and Warranty Manager, the incumbent will be charged with the responsibility of managing parts and warranties, supervising employees along with driving continuous improvements within the department. This role is a great opportunity for anyone who is looking to join a fun and dynamic work environment, who has previous experience working as a trucking parts delivery individual, and who has previous experience coaching and mentoring .

If you are driven, have previous transportation experience and want to take the next step in your career, apply today.