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Company Name

Calgary, Alberta (AB) (Canada)

Change Management Coordinator
Job ID: 96968 Job Views: 1,673
Job Category: I.T. & Communications
Posted: 07-26-2014
Job Description:

Job Title: Change Management Coordinator

Job Summary

To manage changes of systems and processes within Suncor IS Infrastructure to control changes in a standardized manner in relation to organizations policies, procedures and plans while ensuring minimal impact upon customers.

  • Ensure all changes to a baseline are identified, controlled, consistently handled, and traced
  • Ensure communication to all stakeholders is enacted on time and in a professional and courteous manner
  • Review requests for Changes on a daily basis to ensure the requests are compliant with Suncor Change Management and IT Compliance policies and standards
  • Ensure the appropriate approvals are obtained as well as the required information is complete before changes are approved
  • Coordinate and facilitate Change Review/Change Advisor Board weekly meetings with key stakeholders/representatives and Change Requesters to review upcoming change to requests and ensure approvals are met
  • Collect questions/concerns of the upcoming changes ensure all the questions concerns been addressed before providing final approvals.
  • Report on, analyze performance against, and identify improvements regarding metrics, SLAs, and key measurements
  • Ensure all the change related weekly reports will be completed on time
  • Regularly produce a forward schedule of changes
  • Provide at all times a professional, courteous and rapid response to individual users who have questions regarding change related process
  • Support the creation and implementation of company policies and procedures that directly impact the successful delivery of the change management process.
  • Coordinate and facilitate Post Implementation Review meetings

Required Skills

  • Basic technical skills
  • Strong facilitation skills
  • Strong computer keyboard skills
  • Excellent oral and written communication
  • Excellent daily time management skills
  • Strong problem solving abilities
  • Strong decision making
  • Knowledge of SAP
  • Knowledge and use of customer relationship management tools

Required Education/Experience

  • Minimum 2 year Diploma/Degree in IT related program
  • 2-5 years of experience in a technical and IT service management environment
  • Exposure to desktop, application and infrastructure support and terminology
  • 2 years or more with direct experience in Incident, Problem and Change Management
  • ITIL Foundations version 3 or higher
  • Excellent oral and written skills
  • Excellent (daily) time management skill

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