Gift of Life
Don de vie

Family Services Advisor
Full Time – Contract to September 30, 2013

Trillium Gift of Life Network is an agency of the Ministry of Health and Long Term Care responsible for the coordination of organ and tissue donation and transplantation in Ontario. Our mandate includes increasing public awareness of the importance of organ and tissue donation, education of health care professionals, and ensuring a safe and effective donation and transplant system in Ontario. Working collaboratively with our stakeholders and fostering organizational and individual growth, we value honesty, trust, respect and compassion.

One of Trillium’s many important programs is our Donor Family Support program. This program offers to donor families the option of continued support, opportunity to communicate anonymously with the recipients of their gifts, and recognition for their courage and generosity. This relationship between TGLN staff and donor families begins when consent is granted and continues for up to 12 months with personal support, the provision of information materials, donor recognition events and other support measures.

TGLN is currently seeking a highly motivated, energetic Family Services Advisor. Reporting to the Director, Hospital Programs and Family Services and working in collaboration with TGLN staff and other hospital stakeholders, the Family Services Advisor will assist the Family Services team with timely family follow-up through the delivery of a 12-month donor family aftercare program. S/he will coordinate all administrative aspects of the donor family after care program, including the coordination of mailout materials, look-up of pertinent chart information, and accurate and timely data entry related to the program. Other responsibilities include but are not limited to:

• Responds to telephone and written inquires from staff, healthcare providers, and donor families with a compassionate and professional demeanor.
• Facilitates enquiries into the well being of transplant recipients.
• Writes correspondence that is of a routine or straightforward nature.
• Maintains an up-to-date and well-coordinated filing system for the department.
• Provides administrative support for special events and projects as required.
• Takes responsibility for other administrative responsibilities as assigned.

Qualifications/Skills:

• Bachelor’s degree in a health related discipline or humanities or similar field or a combination of equivalent education and experience.
• Demonstrated related experience.
• Passionate and dedicated about achieving excellence in the provision of family support services, before, during and after donation.
• Experience with the grieving process, effective bereavement support strategies and the unique needs of donor family members in that regard.
• Demonstrated awareness of and sensitivity to varying religious, cultural and ethnic influences on end of life care and decision-making.